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Frequently asked questions
We require meeting weekly for services and we ask for a commitment of 12 sessions. The sessions are set up with your specialist at an agreed time for the duration of the school year and breaks until canceled. Clients must have a valid payment source on file (credit card or ACH). We utilize auto-pay and auto-invoicing for all clients.
Billing goes out every 2 weeks (14 days) on Monday for the upcoming 2 sessions. The invoices are automatically emailed and the payment is processed upon being sent *. Payments are considered delinquent if not paid within 3 days of the billing date, with 1.5% interest added on late invoices. We require one responsible party for invoicing and can provide copies of the invoice to multiple parties, as needed.
*Unless you have worked out another arrangement with our billing department i.e. third party payor or institutional billing.
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